BITS & BYTES
REMOTE IT SUPPORT FOR TOTAL BUDGET PREDICTABILITY
- Upfront investment
- Lower IT support costs
- Affordable monthly fee
- Increased efficiency and productivity of your IT personel
SLA Support Packages
Servers |
Details |
Workstations |
Details |
| Professional Management Agent | Yes | Professional Management Agent | Yes |
| Patch Management | Yes | Patch Management | Yes |
| ESET AV | No | ESET AV | No |
| EDR | Yes | EDR | Yes |
| Remote Support | Unlimited | Remote Support | Unlimited |
| Remote Support Rate | R0.00 | Remote Support Rate | R0.00 |
| Site Support | 0 hours | Site Support | 0 Hours |
| Site Visit | POA | Site Visit | POA |
| Site Support Rate | POA | Site Support Rate | POA |
Terminals |
Details |
Network Devices |
Details |
| Professional Management Agent | On server | Professional Management Agent | Yes |
| Patch Management | On server | Patch Management | Yes |
| ESET AV | On server | ESET AV | N/A |
| EDR | N/A | EDR | N/A |
| Remote Support | Unlimited | Remote Support | Unlimited |
| Remote Support Rate | R0.00 | Remote Support Rate | R0.00 |
| Site Support | N/A | Site Support | 0 hours |
| Site Visit | N/A | Site Visit | POA |
| Site Support Rate | N/A | Site Support Rate | POA |
| User Setups per month | 0 | User Setups per month | N/A |